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An investigation into HS2’s failure to communicate with a family about acquiring their home
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Complaints about the NHS in England: Quarter 1 2019-20
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Continuing Healthcare: Getting it right first time
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Equality, Diversity and Inclusion Strategy 2020-2024
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Investigation into UK Visas and Immigration (UKVI) June 2021
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Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments (Executive Summary)
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Performance against our Service Charter 2019/20 Quarter 3 (October to December)
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Performance against our Service Charter 2021/22 Quarter 1 (April to June)
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The Art of the Ombudsman: leadership through international crisis
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Women’s State Pension age: our findings on the Department for Work and Pensions’ communication of changes
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Performance against our Service Charter 2018/19 Quarter 4 (January to March)
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Performance against our Service Charter 2019/20 Quarter 1 (April to June)
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The Ombudsman’s Casework Report 2019
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Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust
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Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement
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Clinical Advice Review: Final report and our response
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Performance against our Service Charter 2018/19 Quarter 3 (October to December)
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Complaints about UK government departments and agencies in 2017-18
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Ignoring the alarms: How NHS eating disorder services are failing patients
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Maintaining momentum: driving improvements in mental health care
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Performance against our Service Charter 2017/18 Quarter 2 (July to September 2017)
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Performance against our Service Charter 2017/18 Quarter 3 (October to December)
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Performance against our Service Charter 2017/18 Quarter 4 (January to March)
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Performance against our Service Charter 2018/19 Quarter 1 (April to June)
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Performance against our Service Charter 2018/19 Quarter 2 (July to September)
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Performance against our Service Charter 2017/18 Quarter 1 (April to June)
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Performance against our Service Charter from January to March 2017 (Quarter 4 2016-17)
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Breaking down the barriers: Older people and complaints about health care
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Driven to despair
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Dying without dignity
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Learning from mistakes
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Midwifery supervision and regulation: recommendations for change
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An opportunity to improve
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A report of investigations into unsafe discharge from hospital
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A review into the quality of NHS complaints investigations where serious or avoidable harm has been alleged
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Time to Act
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Warm Front: how early engagement with the Ombudsman helps to resolve complaints
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Coronavirus update
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publications Browse and search our casework decisions
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podcast Listen to our latest podcast with Derek Richford
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New blog: Beyond the COVID-19 pandemic: Putting people first
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Home Office wrongly tried to remove Windrush generation grandfather
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New blog: Freedom To Speak Up: Changing culture in the NHS and beyond
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Complaints about communication of changes to women’s State Pension age
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