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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Direct Routing
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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Four Signs You Could be Losing Your Contact Center Millions of Dollars a Year
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Afiniti
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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Direct Routing
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Four Signs You Could be Losing Your Contact Center Millions of Dollars a Year
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Afiniti
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Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid Working
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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Four Signs You Could be Losing Your Contact Center Millions of Dollars a Year
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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Direct Routing
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Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid Working
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Watch This Space Podcast: Can Collaboration Technology Save The Great Resignation?
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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Direct Routing
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Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid Working
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Jabra Evolve2 75 headset
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Watch This Space Podcast: Can Collaboration Technology Save The Great Resignation?
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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Direct Routing
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Watch This Space Podcast: Can Collaboration Technology Save The Great Resignation?
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BCStrategies Webinar: Navigating the Space between Direct Routing and Operator Connect
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Direct Routing
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Watch This Space Podcast: Can Collaboration Technology Save The Great Resignation?
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What We Heard (or Didn"t) at Enterprise Connect 2021
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Enterprise Connect 2021
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BCStrategies Experts Discuss Zoom and Zoomtopia 2021
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Fuze Announces New Patent for Softphone Control Integration
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BCStrategies Experts Discuss Zoom and Zoomtopia 2021
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Does Microsoft Teams Give You the Application Visibility You Need?
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A 2021 Take on Best-of-Breed vs. All-in-One Suite
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Genesys Xperience – Some Big Announcements and Some New Messaging
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Channel Partners and the End of the Telephony Fairy Tale
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SIPPIO Introduces New Partner Portal
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XM + CX = An Obvious Partnership
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Watch This Space Podcast: Lessons Learned from the History of Telephony - Preview of our PulveREDU Course
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Watch This Space Podcast: Hybrid Work: It’s Complicated! Microsoft’s 2021 Work Trend Index Report
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Thoughts on the Microsoft Nuance Acquisition
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Genesys, Ready for the Next Digital Wave, Announces Intent to Acquire Bold360 from LogMeIn
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Impressions from Microsoft Ignite 2021
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High Availability Direct Routing – the Key to Adding Telephony to Microsoft Teams
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Watch This Space Podcast: The New Voice - Exploring New Worlds Beyond Telephony
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What Was Supposed to be Here by Now in BC?
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Microsoft Ignite – Their Vision for a Post-PC World and Teams Updates
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Managing the Migration from Telephony to Teams
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A Conversation About Conversational AI
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Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid… By BCStrategiesThe Evolve2 75 introduces an innovative new solution specifically engineered to make flexible working simpler and more productive for everyone, everywhere.
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New Calabrio Report Diagnoses Why Contact Centers Struggle… By BCStrategiesReport unveiled on day one of Calabrio Customer Connect (C3) digs into agent wellbeing and shows the key importance of employee-centricity and agent retention as the industry faces “The Great…
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Vonage Launches AI Virtual Assistant for its UCaaS… By BCStrategiesOne of the first AI-driven conversational solutions to deliver enhanced self-serving interactions for unified communications, Vonage AI Virtual Assistant creates artificially intelligent conversational experiences using natural language understanding and machine learning that…
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StarLeaf Releases World’s First Enterprise Communications Failover Service… By BCStrategiesStarLeaf Standby is the robust enterprise communications service that allows businesses to meet their recovery time objectives for business-critical activities, while providing incident response and recovery teams with a suite of tools to excel during disruptive events.
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Zoom Announces Termination of Merger Agreement with Five9 By BCStrategiesAt Five9’s special meeting of stockholders held on September 30, 2021, Five9 did not obtain the requisite stockholder support for the merger agreement. As a result, Zoom and Five9 each…
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8x8 Introduces Frontdesk; New Unified XCaaS Experience Transforms… By BCStrategiesDelivers Composed Experience for High Volume Call Handling, Allowing for Productive and Personalized Engagements from Anywhere
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RingCentral MVP Innovations Leapfrog Competition in Solving Productivity… By BCStrategies Rapid pace of innovation brings AI features that intelligently script and create meeting summaries and next-gen analytics that provide actionable insights for cross-functional teams
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AT&T Cloud Voice Integrates with Microsoft Teams By BCStrategiesThe Power of AT&T Cloud Voice Integrated with Operator Connect for Microsoft Teams
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CallMiner Combines Conversation Analytics Platform with Microsoft Azure… By BCStrategiesMicrosoft Azure Speech to Text customers can easily procure and deploy CallMiner as an out-of-the-box solution using Azure credits for faster time to value
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Fonative’s Secure Agent Communicator Keeps Call Centers Up… By BCStrategiesSince the end of February 2020, Secure Agent Communicator usage by call center agents has increased by 700 percent, with use coming mainly from those working from home and increasingly…
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Talkdesk Introduces First Business Phone System Natively Built… By BCStrategiesTalkdesk Phone unifies collaboration and contact center applications to drive business agility, reduce costs, and provide a better way for hybrid workforces to deliver great customer experiences
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Vonage Introduces Video Express to Help Businesses Quickly… By BCStrategiesVonage Video Express truly democratizes video and makes every web developer a video developer. Instead of taking days, weeks, or even months to integrate video into an application, a developer…
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ISI Launches UC Analytics for Microsoft Teams to… By BCStrategiesThis critical integration allows ISI to support the analytics and data reporting needs of enterprises at every stage of their Teams deployments.
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Genesys Launches BeyondCX, the First eLearning Program for… By BCStrategiesThrough short, engaging courses delivered in an episodic format, BeyondCX teaches soft skills for delivering meaningful customer experiences
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VOSS Solutions Acquires LayerX Technologies By BCStrategiesForming the World’s Most Comprehensive Digital Workplace Management Solution
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IBM Watson Launches New AI and Automation Features… By BCStrategiesThis includes a new collaboration with IntelePeer, a leading Communications Platform-as-a-Service provider, to set up and test a voice agent, and a new agent app designed to enable a seamless hand-off…
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Fuze Announces New Patent for Softphone Control Integration By BCStrategiesPatent empowers users to control calling capabilities through Fuze Web and Fuze Desktop
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Five9 Survey Finds 30% of Customers Ditched Brands… By BCStrategiesMore than two-thirds of respondents acknowledge that it’s difficult or time-consuming to access customer support when they need it
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Lightware Named a Cisco Solutions Plus Partner By BCStrategiesLightware joins Cisco’s Solutions Plus program to provide simplified meeting room controls for Webex Room Device
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Vonage to Present on the Future of Communications… By BCStrategiesCEO Rory Read and Other Vonage Executives to Lend Thought Leadership Across Several Panels; Company to Showcase New Solutions and Technology on Expo Show Floor
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Mavenir Acquires Telestax to Enhance Its Business Messaging… By BCStrategiesEnables flexibility, specialization, and innovation in a SaaS model
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RingCentral Announces Innovations to Supercharge Enterprise Communications and… By BCStrategies Security and compliance for highest levels of data protection and secure video meetings, add-ins with popular third-party applications and developer tools, RingCentral for Microsoft Teams embedded dialer, and new capabilities…
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Comcast Business to Acquire Masergy, a Pioneer in… By BCStrategiesComplements Comcast Business’s Array of Technology Solutions and Services; Accelerates Growth Among Global Enterprise Clients
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8x8 Announces New Distribution Agreement With SYNNEX Corporation By BCStrategiesFortune 200 Multinational Company to Provide 8x8 XCaaS to Resellers in North Americ
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Dialpad Makes the Case for Modern Dommunications in… By BCStrategiesDialpad supports leading law firms as the need for flexible, reliable technology grows
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Dubber Adds Compliant Video Recording for Cisco Webex… By BCStrategiesDubber personal and confidential call recording is embedded as a standard feature for Cisco Webex Calling and Cisco Unified Communications Manager Cloud (UCM).
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Dialpad and Playvox Partner to Optimize Agent and… By BCStrategiesThe Dialpad and Playvox partnership delivers the most comprehensive, AI-enabled workforce solution for contact centers
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8x8 XCaaS Sets New Industry Standard For Reliability;… By BCStrategies8x8 XCaaS now offers an enhanced uptime guarantee for organizations requiring the highest levels of reliability across distributed offices and workforce.
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Does Microsoft Teams Give You the Application Visibility… By Jason ForehandAs Microsoft Teams proliferates within enterprise voice networks, Cloud UC Analytics give business managers and IT departments unmatched reporting visibility into Cisco, Avaya, and other legacy UC platforms already in…
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Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening… By BCStrategiesCTIntegrations provides Avaya with additional digital capabilities for its extensive contact center customer base and will further enhance the Avaya OneCloud™ AI-powered experience platform.
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Fuze Announces New Patent for End-to-End Data Encryption By BCStrategiesPatent to enhance security of messages transmitted between devices; the encryption technology ensures that an unauthorized third party cannot access the content of messages, further securing enterprise communication and collaboration.
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Everbridge Unveils Next-Generation 911 Solution to Modernize Emergency… By BCStrategiesIn partnership with emergency response data leader RapidSOS, Everbridge enhances 911 systems in the United States to better assist those in need during emergencies, and is now recognized as RapidSOS Ready
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Microsoft and BT announce partnership to shape the… By BCStrategiesAcquisition will combine solutions and expertise to deliver new cloud and AI capabilities across healthcare and other industries
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Consilium Introduces Next-Gen Quality Monitoring and Whisper Coaching… By BCStrategiesQA and Training for Home-Based and Cisco Mobile Agents
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Ooma to Offer UJET Contact Center Solutions, Bringing… By BCStrategiesOoma will now offer UJET contact center seats as part of Ooma Enterprise deployments, with Ooma providing implementation, first-level support and a single invoice for both services.
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Uniphore to Acquire Jacada to Transform Customer Experience… By BCStrategiesJacada’s advanced automation software brings a proven track record of solving complex contact center challenges and empowering the design and implementation of transformational customer experiences quickly and easily.
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8x8 Announces Experience Communications as a Service (XCaaS)… By BCStrategiesQuarterly Release Supports 500 Active Video Meeting Participants; Provides Mobility and Microsoft Teams Advancements to Optimize Employee and Customer Experience
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Broadvoice Expands Technology Portfolio, Vertical Markets and Global… By BCStrategiesGoContact’s cloud-native CCaaS platform includes integrated omnichannel and artificial intelligence (AI) solutions. Terms were not disclosed.
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Mavenir Enables Faster 5G Service Creation with its… By BCStrategiesA Digital Marketplace Designed for the Business of the Future
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Zoom to Acquire Five9 By BCStrategiesThe combination of Zoom’s robust communications platform with Five9’s intelligent cloud contact center will enable organizations to reimagine the way they engage with their customers
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Yealink Announces Intelligent Speaker MSpeech for Microsoft Teams By BCStrategiesYealink and TrueConf have announced the completion of joint interoperability testing and the successful certification of Yealink video conferencing terminals that are compatible with TrueConf videoconferencing software and the UC&C…
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Introducing Nextiva Contact Center to Help Companies Deliver… By BCStrategiesNextiva phone system and contact center offerings deliver an integrated, cloud customer engagement solution
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Ooma Adds Remote Control in Videoconferences, Enabling Instant… By BCStrategiesOoma has also introduced Meeting Logs, a way to keep track of who joined recent meetings and for how long.
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Dialpad delivers disruption-free learning to thousands of students By BCStrategiesMultiple universities, schools and other education-focused organizations deem Dialpad “best in class” for the transition to distance learning
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Clickatell Launches Combined Chat Desk and Chat Flow… By BCStrategiesJoint solution delivers lower cost per resolution and increased customer satisfaction
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RingCentral Attacks Robocalls with AI-Powered Solution and STIR/SHAKEN… By BCStrategiesRingCentral joins industry and the Federal Communications Commission (FCC) efforts to eliminate up to 4.9 billion unwanted calls
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Vonage Contact Center for Salesforce Service Cloud Voice… By BCStrategiesSolution brings automation, intelligence and global calling capability to Service Cloud Voice, driving enhanced productivity, better agent and customer experience
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Avaya Announces Avaya OneCloud™ for Service Cloud on… By BCStrategiesAvaya OneCloud™ for Service Cloud brings together calls, digital engagement and CRM application-provided people information to empower service agents – Providing Next-Gen Telephony and Powerful AI-Enhanced Customer Experiences with Flexible…
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Console Connect and NetSapiens Collaborate to Enhance UC… By BCStrategiesNetSapiens is an award-winning, patented cloud-native communications platform delivered via a high availability, multi-tenant solution that can be consumed however the service providers prefer, in their cloud or the NetSapiens…
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New Mass Notification Solution from Windstream Enterprise Aids… By BCStrategiesRevolution app reaches the right people when it matters most across different device
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Jabra Launches Evolve2 75 Headset to Re-Energize Hybrid Working
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New Calabrio Report Diagnoses Why Contact Centers Struggle with High Agent Turnover in 2021
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Zoom Announces Termination of Merger Agreement with Five9
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8x8 Introduces Frontdesk; New Unified XCaaS Experience Transforms The Receptionist Role For A Hybrid Workforce
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RingCentral MVP Innovations Leapfrog Competition in Solving Productivity Challenges of Hybrid Work
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AT&T Cloud Voice Integrates with Microsoft Teams
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CallMiner Combines Conversation Analytics Platform with Microsoft Azure Speech to Text
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Fonative’s Secure Agent Communicator Keeps Call Centers Up and Running
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Vonage Introduces Video Express to Help Businesses Quickly and Simply Deliver Flexible, Personalized, and Quality Video Experiences for Large Audiences
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Genesys Launches BeyondCX, the First eLearning Program for Contact Center Employees Focused on Empathy and Human Interactions in a Digital World
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VOSS Solutions Acquires LayerX Technologies
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IBM Watson Launches New AI and Automation Features to Help Businesses Transform Customer Service
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Fuze Announces New Patent for Softphone Control Integration
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Five9 Survey Finds 30% of Customers Ditched Brands They Had Previously Been Loyal to Last Year
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Lightware Named a Cisco Solutions Plus Partner
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Vonage to Present on the Future of Communications Technology at Enterprise Connect 2021
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RingCentral Announces Innovations to Supercharge Enterprise Communications and Hybrid Work
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Comcast Business to Acquire Masergy, a Pioneer in Software‑Defined Networking and Cloud Platforms
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Dialpad Makes the Case for Modern Dommunications in the Legal Sector
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Dubber Adds Compliant Video Recording for Cisco Webex Meetings
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Dialpad and Playvox Partner to Optimize Agent and Customer Experience Through Dialpad Contact Center
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8x8 XCaaS Sets New Industry Standard For Reliability; Delivers First Financially-Backed, Platform-Wide 99.999% Global SLA Across Both UCaaS And CCaaS
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Avaya Acquires Contact Center Developer CTIntegrations, Further Strengthening the Avaya OneCloud Platform
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Everbridge Unveils Next-Generation 911 Solution to Modernize Emergency Calls to First Responders
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