Special Offers
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laptops
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desktops
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servers
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pop!_os
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https://system76.com/contact
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Troubleshoot Detailed solutions for prominent issues.
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/#troubleshoot
Tune Information on how to upgrade, maintain, and customize your system.
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/#tune
Learn A general guide for new users. Welcome!
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/#learn
Open a Support Ticket Get expert help from real support humans. Recommended for most users.
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https://system76.com/my-account/support-tickets/new
Call (720) 226-9269 We’re open 8am – 5pm MST. Response time may be limited on weekends and holidays.
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tel:+17202269269
Before You Open a Ticket A troubleshooting triage to help you self-diagnose a variety of issues.
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/articles/before-you-open-a-support-ticket
Clear Cache and Cookies in Firefox and Chrome How to navigate to settings and delete browsing data in Firefox and Chrome.
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/articles/clear-cache-and-cookies
Software Troubleshooting Triage A troubleshooting triage to help you self-diagnose software issues.
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/articles/software-triage
Audio Troubleshooting Here is how to fix several common audio issues with your computer.
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/articles/audio
Bitesize Bugs Get started contributing quickly with bitesize bugs!
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/articles/bite-sized-bugs
Black Screen Or Login Issues (Ubuntu) Are you getting stuck in a login loop, even though your password is correct? Do you see a black screen after you log in?
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/articles/login-loop-ubuntu
Black Screen or Login Issues (Pop!_OS) Are you getting stuck in a login loop, even though your password is correct? Do you see a black screen after you log in?
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/articles/login-loop-pop
Creating Log Files Learn how to create log files for sending to System76 support
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/articles/log-files
Data Recovery How to back up your files if your operating system doesn"t boot
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/articles/disaster-recovery
File Systems (Mount and Repair) How to mount and repair common file system issues.
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/articles/fixing-drives
Firmware Flash to Clear the SMMSTORE ROM (Error code 5) How to fix the failed with exit status: exit code: 5 message
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/articles/open-firmware-smmstore
Fix Raw Image Previews Add a custom thumbnail generator to display thumbnails for raw image in Files.
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/articles/fix-raw-image-previews
Guest User Only (After Initial Setup - Ubuntu) Sometimes, the first boot user creation fails and leaves only a Guest session. You can fix this by following the steps here.
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/articles/guest-user-only-ubuntu
Package Manager Issues (Pop!_OS) Here are ways to fix update, upgrade, and other package manager issues.
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/articles/package-manager-pop
Package Manager Issues (Ubuntu) Here are ways to fix update, upgrade, and other package manager issues.
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/articles/package-manager-ubuntu
Pop!_OS Incomplete Upgrade What to do if your upgrade is incomplete or not working correctly
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/articles/pop-incomplete-upgrade
Recovery Partition Here is how to use the recovery partition to repair, refresh or reinstall your operating system.
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/articles/pop-recovery
Repair the Boot-loader How to repair and reinstall the boot-loader.
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/articles/bootloader
Bluetooth Troubleshooting Here is how to fix several common Bluetooth issues with your computer.
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/articles/bluetooth
Networking Diagnosis (TCP/IP Stack) Instructions on how to help diagnose networking issues.
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/articles/network
Wireless Troubleshooting If you’re having problems with your wireless Internet connection, take a look at the suggestions in this article.
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/articles/wireless
Diagnose Hardware Failures If the computer won"t start, boot, or otherwise operate normally, there may be a hardware issue. Follow these steps to diagnose hardware failures.
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/articles/hardware-failure
Freezing Systems Troubleshoot if your system is freezing
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/articles/freezing-behavior
Live Disk Creation (Other Operating Systems) Create and use bootable media on other operating systems.
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/articles/live-disk
Live Disk Creation (Pop!_OS) Create and use bootable media on Pop!_OS.
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/articles/pop-live-disk
Power on Failure - Desktop Troubleshoot if your Thelio is not powering on
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/articles/power-on-failure-desktop
Power on Failure - Laptop Troubleshoot if your Laptop is not powering on
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/articles/power-on-failure-laptop
Reboots (Unexpected) If your system is spontaneously rebooting, this article provides steps to isolate the cause.
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/articles/unexpected-reboots
Serval DAC Clicking Certain models of the Serval WS will "click" when the DAC turns on and off, but the frequency can be decreased.
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/articles/serval-dac
Webcam Activate and troubleshoot your laptop webcam
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/articles/webcam
Laptop Repackaging Instructions Step by step instructions for repackaging your laptop for repair or return
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/articles/reboxing
Shipping Your Computer Instructions for preparing your computer for shipping to System76.
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Access BIOS or Boot Menu How to access BIOS settings or boot from other media.
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/articles/boot-menu
Accessibility Accessibility options for Pop!\_OS
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/articles/accessibility
Active Directory Domain Learn how to join Pop!_OS to an Active Directory domain
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/articles/active-directory-client
Auto-Mount Second Hard Drive(s) If you ordered your computer with additional storage, it comes pre-formatted and ready for use. For instructions on automatically mounting an additional hard drive, check out this extra drive documentation.
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/articles/extra-drive
Back Up Files Guidelines and tips for making backups of your important files.
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/articles/backup-files
CUDA and cuDNN (Install) Complete instructions on setting up the NVIDIA CUDA toolkit and cuDNN libraries
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/articles/cuda
Change User Password Forgot your main password? Locked out of your computer? Need to change your encryption passphrase? Follow these instructions to change both!
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/articles/password
Containers on Linux How to setup and use LXC/LXD
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/articles/containers
Desktop Environment (Change) Pop!_OS Comes with GNOME by default. Follow these instructions to install additional desktop environments.
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/articles/desktop-environment
Disk Encryption Passwords How to add extra passwords for your Full Disk Encryption setup
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/articles/advanced-luks
Dock (Move or Customize) How to move the Dock to different areas of the screen and customize other settings.
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/articles/dash-to-dock
Enable Hibernation (Suspend to Disk) How to partition your drive and set up hibernation in Pop!_OS.
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/articles/enable-hibernation
Encrypt Extra Drive Encrypt Extra Drive(s)
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/articles/encrypt-extra
File Sharing Between Pop!_OS Computers How to share files with the Public Folder.
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/articles/file-sharing
Firmware Switching (Proprietary Firmware or System76 Open Firmware) How to transition from proprietary firmware to System76 Open Firmware on supported models.
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/articles/transition-firmware
Format Your Drive Learn how to format your drive
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/articles/format-drive
Graphics Switching (Pop!_OS) How to use systems with switchable graphics
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/articles/graphics-switch-pop
Graphics Switching (Ubuntu) How to use systems with switchable graphics
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/articles/graphics-switch-ubuntu
HDMI Audio Configuration Here is how to play audio over an HDMI or DisplayPort connection.
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/articles/hdmi-audio
HiDPI Multi-Monitor Support Mixing HiDPI and LoDpi displays can be complicated. Learn what to do and how System76 automates this for you!
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/articles/hidpi-multi-monitor
Install Pop!_OS in VirtualBox Install Pop!_OS in a virtual machine like VirtualBox
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/articles/install-in-vm
Install and Use Tensorman Use Tensorman to manage TensorFlow containers.
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/articles/tensorman
Install and Use VPNs This page will go over setting up and using OpenVPN to browse the internet more securely in places like airports, cafe shops and more.
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/articles/use-vpn-software
Keep PPAs Enabled when Upgrading Releases Upgrading to a new releases disables PPAs and third party repos. Learn how to keep your PPA or third party repo enabled during upgrades.
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/articles/ppa-third-party
Lightworks (Install) Complete instructions on installing Lightworks
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/articles/install-lightworks
MATLAB (Install - Pop!_OS 20.04 LTS) How to install MATLAB
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/articles/install-matlab
Manage Repositories (Pop!_OS) Add, remove and edit repositories in Pop!_OS
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/articles/manage-repos-pop
Manage Repositories (Ubuntu) Add, remove and edit repositories in Ubuntu
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/articles/manage-repos-ubuntu
Minecraft Server (Install & Host) So you want some of that blocky goodness? Well, get Java and some graphics cards and let"s go!
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/articles/minecraft-server-hosting
OpenVPN (Install) This page will go over setting up and using OpenVPN to browse the internet more securely in places like airports, cafe shops and more.
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/articles/use-openvpn
Pop!_OS Customization Pop with the GNOME desktop is highly customizable! See here to get started making your desktop just right for you.
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/articles/customize-gnome
Release Numbering and Schedule Timing and frequency details.
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/articles/release-schedule
System76 Driver (Install) Learn how to add the System76 Driver to your System76 computer after reinstalling Ubuntu
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/articles/system76-driver
System76 Software (Install - Other Operating Systems) Learn what software is needed to use other OSes and install them
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/articles/system76-software
Update System Firmware How to update System76 firmware.
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/articles/system-firmware
Upgrade Pop!_OS Get the newest version of Pop!_OS on your computer! Check out our upgrade directions.
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/articles/upgrade-pop
Upgrade Ubuntu Get the newest version of Ubuntu on your System76 computer! Check out our upgrade directions.
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/articles/upgrade-ubuntu
Users (Manage User Accounts) How to add other users to your installation
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/articles/other-accounts
Using Geary Using services like ProtonMail with Geary
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/articles/using-geary
Using Legacy Status Icons in Pop!_OS Use legacy status icons (system tray/AppIndicators) with a GNOME extension
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/articles/status-icons
Using Pop Shell on other GNOME Desktops Learn how to build Pop Shell from source.
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/articles/pop-shell
Windows (Install) Instructions for installing Windows on System76 hardware or within a virtual machine, and for locating Windows drivers.
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/articles/windows
AR Sandbox Calibrate and use your new AR Sandbox
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/articles/ar-sandbox
Battery Life Improvements Stretch the battery life and create amazing things for longer.
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/articles/battery
Battery Thresholds Set battery charging thresholds on your System76 laptop.
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/articles/laptop-battery-thresholds
Disable Touchpad While Typing Learn how to disable the touchpad while typing.
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/articles/touchpad-disable
Microphone Use Here is how to enable and adjust the microphone.
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/articles/microphone
Mouse Customization How to customize the buttons on your mouse
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/articles/custom-mouse-buttons
Printer Setup (Pop!_OS) Here is how to add a printer in Pop!_OS.
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/articles/add-a-printer-pop
Printer Setup (Ubuntu) Here is how to add a printer in Ubuntu.
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/articles/add-a-printer-ubuntu
Replace the Thelio Power Button Here are a few easy steps to replace the power button in your Thelio.
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/articles/thelio-power-button
Touchpad (Configure or Disable) Learn how to turn on and configure touchpad functions.
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/articles/touchpad
Switching from macOS to Pop!_OS If you are coming from Apple"s operating system using Pop!_OS for the first time, we can help make the transition smoother.
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/articles/switch-from-macos-to-popos
Switching from macOS to Ubuntu If you are coming from Apple"s operating system and just using Ubuntu for the first time, we can help make the transition a little smoother.
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/articles/switch-from-macos-to-ubuntu
Desktop Quickstart Getting started on your new System76 Desktop.
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/articles/desktop-quickstart
Find Documentation For Your Model Diagrams and component guides for your System76 hardware.
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/articles/guides
System76 Server Setup Instructions on setting up a System76 server, including initial login credentials.
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/articles/server-setup
Differences between Pop!_OS and Ubuntu Discover the differences between these two Operating Systems
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/articles/difference-between-pop-ubuntu
Linux Terminal Basics Linux offers users a lot of flexibility. Use the terminal to accomplish tasks faster
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/articles/terminal-basics
Default Apps in Pop!_OS Principles for default app inclusion.
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/articles/default-apps
Development Approach Learn about the Pop!_OS development methodology.
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/articles/pop-os-development-approach
Pop!_OS (Install) Full instructions on installing Pop!_OS your computer.
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/articles/install-pop
Pop!_OS Basics Learn how to navigate your new Pop!_OS desktop environment with a few easy tips.
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/articles/pop-basics
Pop!_OS Keyboard Shortcuts Learn how master using Pop!_OS with your keyboard.
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/articles/pop-keyboard-shortcuts
Roadmap for Pop!_OS Focus and features for each release!
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/articles/roadmap
Ubuntu (Install) Full instructions on installing Ubuntu your computer.
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/articles/install-ubuntu
Ubuntu Basics Learn how to navigate your new Ubuntu desktop environment with a few easy tips.
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/articles/ubuntu-basics
Ubuntu Keyboard Shortcuts Learn how master using Ubuntu with your keyboard.
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/articles/ubuntu-keyboard-shortcuts
Gaming on Pop!_OS Want to game on your super awesome new System76 machine? Take a look at these instructions to set your system up for gaming!
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/articles/linux-gaming
Media Production (Pop!_OS) Learn about media production tools on Pop!\_OS
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/articles/media-production-on-pop
Use AMD FidelityFX SuperResolution (FSR) on Pop!_OS Want to use AMD"s FidelityFX SuperResolution to increase your gaming performance? Take a look at these instructions to set your games up for FSR!
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/articles/use-amd-fsr
Watch Protected Content on Streaming Services How to view DRM-protected video content from online streaming services such as Netflix and Amazon Prime
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/articles/protected-content
Watch Videos and Play Music (MP3, DVD, etc.) Proprietary multimedia formats, such as MP3 files and DVD decoders, aren"t included by default. To enable playback of these media, please see this document.
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/articles/codecs
Docking Station Support A Docking Station makes it easy to use multi monitors. It also adds an ethernet port, multi USB ports and more while only using one USB 3.0 port on your laptop.
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/articles/docking-station
Order Accessories Instructions to order a new AC Adapter for your laptop.
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/articles/accessories
System76 Open Firmware Models A list of systems that run our Open Firmware and Open EC.
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/articles/open-firmware-systems
Drives - Map a Network Drive Map a network drive using Files in Pop!_OS.
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/articles/map-a-network-drive
Install Minecraft Server Install Minecraft Server and play with your friends!
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/articles/install-minecraft-server
Install Minecraft! So you want some of that blocky goodness? Well, get Java and some graphics cards and let"s go!
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/articles/install-minecraft
Install OpenSpades Use Snap or build OpenSpades from source to enjoy a voxel-based first person shooter.
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/articles/openspades
Install and Play Minetest Minetest, an open source infinite-world block sandbox game with survival and crafting.
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/articles/minetest
Install cjdns Connect to the meshnet! Cjdns uses an ipv6 allocated space public key encrypted routing system to protect privacy.
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/articles/cjdns
Login with Yubikey Configure Pop!_OS to accept a Yubikey for login and unlock.
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/articles/yubikey-login
Modify Keyboard Shortcuts (Pop!_OS) View, add, or modify keyboard shortcuts in Pop!_OS.
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/articles/keyboard-shortcuts
Numba (Install - Python3) Complete instructions on setting up the Numba library in Python for fast, parallel computing using the NVIDIA CUDA toolkit.
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/articles/numba
Pop! - Show Battery Percentage Show the battery percentage in the top bar in Pop!_OS.
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/articles/show-battery-percentage
Setup facial recognition for authentication (howdy). Want to forever forget about typing in a sudo password?
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/articles/setup-face-recognition
Advancing Biosustainability at the Technical University of Denmark Developing metabolic engineering, robotics, and lab automation tools.
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/articles/bioinformatics-moritz-beber-dtu
Bioinformatics at Johns Hopkins University Using Linux computers for bioinformatics education and scientific data analysis.
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/articles/bioinformatics-joshua-orvis-johns-hopkins
Conducting Collaborative Oceanographic Research Marine biology expeditions, powered by Linux.
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/articles/bioinformatics-william-brazelton-utah
Deep Learning Research at the University of Colorado Systems administration and IT support for deep learning researchers.
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/articles/deep-learning-steve-hart-university-of-colorado
Developing Desktop Applications at CodeWeavers Growing Linux on the desktop with CrossOver.
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/articles/software-development-james-ramey-codeweavers
Web Application Development at Eficent Developing and deploying web applications with Linux.
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/articles/web-development-jordi-alomar-eficent
Web Design and Site Management at Mallee Blue Media Web development, content marketing, and conversion optimization with Linux.
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/articles/web-design-david-trounce-mallee
Contact
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Support
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About Us
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Blog
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Careers
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Specials
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Shipping Information
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Financing
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Warranty & Returns
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Privacy Policy
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Disclaimer
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Terms & Conditions
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