Skip to main content
follow
#main-content
Check who"s taken over your energy supply | Guidance and support
follow
https://www.ofgem.gov.uk/publications/check-whos-taken-over-your-energy-supply
How you"re protected when energy firms collapse
follow
/node/171921
Check who"s taken over your energy supply | Guidance and support
follow
https://www.ofgem.gov.uk/publications/check-whos-taken-over-your-energy-supply
How you"re protected when energy firms collapse
follow
/node/171921
About us
follow
/about-us
About us
follow
/about-us
Our role and responsibilities
follow
/about-us/our-role-and-responsibilities
Our strategy and priorities
follow
/about-us/our-strategy-and-priorities
Our structure and leadership
follow
/about-us/our-structure-and-leadership
Contact us
follow
/about-us/contact-us
Corporate policies
follow
/about-us/corporate-policies
Corporate publications
follow
/about-us/corporate-publications
Working for Ofgem
follow
/about-us/working-ofgem
Ofgem Graduate Development Programme
follow
/ofgem-graduate-development-programme
Information for consumers
follow
/information-consumers
Information for consumers
follow
/information-consumers
Energy advice for households
follow
/information-consumers/energy-advice-households
Energy advice for businesses
follow
/information-consumers/energy-advice-businesses
Making a complaint about your energy supplier or network operator How to complain to your supplier or network. How to contact Ombudsman and Citizens Advice who can help at anytime.
follow
/information-consumers/energy-advice-households/making-complaint-about-your-energy-supplier-or-network-operator
Finding your energy supplier or network operator
follow
/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator
Getting a gas or electricity connection
follow
/information-consumers/energy-advice-households/getting-gas-or-electricity-connection
Getting a smart meter
follow
/information-consumers/energy-advice-households/getting-smart-meter
Environmental and social schemes
follow
/environmental-and-social-schemes
Environmental and social schemes
follow
/environmental-and-social-schemes
Boiler Upgrade Scheme (BUS)
follow
/environmental-and-social-schemes/boiler-upgrade-scheme-bus
Domestic Renewable Heat Incentive (Domestic RHI)
follow
/environmental-and-social-schemes/domestic-renewable-heat-incentive-domestic-rhi
Non-Domestic Renewable Heat Incentive (RHI)
follow
/environmental-and-social-schemes/non-domestic-renewable-heat-incentive-rhi
Feed-in Tariffs (FIT)
follow
/environmental-and-social-schemes/feed-tariffs-fit
Green Gas Support Scheme (GGSS) and Green Gas Levy (GGL)
follow
/environmental-and-social-schemes/green-gas-support-scheme-and-green-gas-levy
Renewables Obligation (RO)
follow
/environmental-and-social-schemes/renewables-obligation-ro
Renewables Energy Guarantees Origin (REGO)
follow
/environmental-and-social-schemes/renewable-energy-guarantees-origin-rego
Smart Export Guarantee (SEG)
follow
/environmental-and-social-schemes/smart-export-guarantee-seg
Energy Company Obligation (ECO)
follow
/environmental-and-social-schemes/energy-company-obligation-eco
Warm Home Discount (WHD)
follow
/environmental-and-social-schemes/warm-home-discount-whd
Counter fraud for environmental and social programmes
follow
/environmental-and-social-schemes/counter-fraud-environmental-and-social-programmes
Renewables and CHP Register
follow
/environmental-programmes/information-renewables-and-chp-register
Offtaker of Last Resort (OLR)
follow
/environmental-and-social-schemes/offtaker-last-resort-olr
Previous Environmental and Social Schemes
follow
/environmental-and-social-schemes/previous-environmental-and-social-schemes
Energy policy and regulation
follow
/energy-policy-and-regulation
Energy policy and regulation
follow
/energy-policy-and-regulation
Industry licensing
follow
/industry-licensing
Industry licensing
follow
/industry-licensing
Licences and licence conditions
follow
/industry-licensing/licences-and-licence-conditions
How to become a licensed gas or electricity company
follow
/industry-licensing/how-become-licensed-gas-or-electricity-company
Licence modifications, derogations, revocations and transfers
follow
/energy-policy-and-regulation/industry-licensing/licence-modifications-derogations-revocations-and-transfers
Lists of licensed companies
follow
/energy-policy-and-regulation/industry-licensing/lists-licensed-companies
Industry codes and standards
follow
/energy-policy-and-regulation/industry-codes-and-standards
Compliance and enforcement
follow
/energy-policy-and-regulation/compliance-and-enforcement
Engagement
follow
/energy-policy-and-regulation/engagement
Engagement
follow
/energy-policy-and-regulation/engagement
Consultations
follow
/energy-policy-and-regulation/engagement/consultations
Calls for Input
follow
/energy-policy-and-regulation/engagement/calls-input
Forums and working groups
follow
/energy-policy-and-regulation/engagement/forums-and-working-groups
Policy and regulatory programmes
follow
/energy-policy-and-regulation/policy-and-regulatory-programmes
Policy and regulatory programmes
follow
/energy-policy-and-regulation/policy-and-regulatory-programmes
Active programmes
follow
/energy-policy-and-regulation/policy-and-regulatory-programmes/active-programmes
Inactive programmes
follow
/energy-policy-and-regulation/policy-and-regulatory-programmes/inactive-programmes
Policy and regulatory publications
follow
/energy-policy-and-regulation/policy-and-regulatory-publications
Policy and regulatory publications
follow
/energy-policy-and-regulation/policy-and-regulatory-publications
Company publications
follow
/energy-policy-and-regulation/policy-and-regulatory-publications/company-publications
Licence and sectoral publications
follow
/energy-policy-and-regulation/policy-and-regulatory-publications/licence-and-sectoral-publications
Industry codes publications
follow
/energy-policy-and-regulation/Publications-by-licence-and-licensee/industry-codes-publications
Energy data and research
follow
/energy-data-and-research
Energy data and research
follow
/energy-data-and-research
Data portal
follow
/energy-data-and-research/data-portal
Energy data publications
follow
/energy-data-and-research/energy-data-publications
Ofgem consumer research
follow
/energy-data-and-research/ofgem-consumer-research
News and views
follow
/news-and-views
News and views
follow
/news-and-views
Press releases
follow
/news-and-views/press-releases
Blog
follow
/news-and-views/blog
Speeches and presentations
follow
/news-and-views/speeches-and-presentations
English Cymraeg
follow
/cy/home
How you’re protected when energy firms collapse The increase in wholesale global gas prices is impacting many countries, and we may see more suppliers than usual exiting the energy market. How you"re protected and guidance and support if your supplier stops trading. Published: 14 October 2021 Blog
follow
/news-and-views/blog/how-youre-protected-when-energy-firms-collapse
Getting help if you can"t afford your energy bills Emergency measures are in place to support you this winter. Call your supplier to agree a payment plan and get help, including top up prepay meter credit. Citizens Advice and Advice Direct Scotland can also give further support.
follow
/information-consumers/energy-advice-households/getting-help-if-you-cant-afford-your-energy-bills
Finding your energy supplier or network operator Not sure who your provider is? A recent energy bill will hold this information, but these services can also help.
follow
/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator
Energy advice for businesses Guidance on how business energy contracts work, how to choose a tariff or supplier and who to contact for extra help or make a complaint.
follow
/information-consumers/energy-advice-businesses
Environmental and social schemes See information on our renewable energy equipment and measures for applicants, existing participants and energy suppliers and installers.
follow
/environmental-and-social-schemes
Log in to your scheme register Log in to your environmental scheme account: MyRHI, the RHI Register, the Renewables and CHP Register and the ECO Register.
follow
/log-your-scheme-register
Energy policy and regulation See information on the programmes we run, the licences we administer and the decisions we make on the companies and sectors we regulate.
follow
/energy-policy-and-regulation
Industry licensing Information on licensing, including how to apply for a licence, the conditions of our licences and lists of currently licensed companies.
follow
/industry-licensing
Compliance and enforcement Information on how we monitor company activity and ensure redress or penalty where there is inappropriate behaviour or breach of licence.
follow
/energy-policy-and-regulation/compliance-and-enforcement
Engagement Share your views and have your say in our consultations and calls for input. You can also access a searchable index of all our forums and working groups.
follow
/energy-policy-and-regulation/engagement
Policy and regulatory programmes Access detailed information on all of the current and historical programmes of work carried out by our policy and regulatory directorates.
follow
/energy-policy-and-regulation/policy-and-regulatory-programmes
Policy and regulatory publications Lists of our policy and regulatory publications arranged by company, licence, sector and industry code.
follow
/energy-policy-and-regulation/policy-and-regulatory-publications
Green, Fair Future: Ofgem"s COP26 programme Get involved with Ofgem"s COP26 engagement programme - we"re determined not just to do everything we can to support a carbon-neutral future in the UK but to use the momentum to accelerate greener, fairer energy globally through collaboration on learnings and best practice.
follow
/green-fair-future-ofgems-cop26-programme
Ofgem data portal View interactive data charts on retail markets, wholesale markets, networks and customer service for gas and electricity in Great Britain.
follow
/energy-data-and-research/data-portal
Consumer research Read research reports and access data on the experience of energy consumers in Great Britain
follow
/energy-data-and-research/ofgem-consumer-research
Alerts and updates Sign up to our daily update and stay informed about our publications and events, or subscribe to one of our regular scheme newsletters.
follow
/subscribe-our-news-services
Master publications library A full searchable list of all of our publications dating back to 1998, filterable by date, sector, scheme and more.
follow
/master-publications-library
Join us See what it"s like to work at Ofgem, browse current vacancies and read more about our Graduate Development Programme.
follow
/about-us/working-ofgem
Contact us Details of how to contact us on a range of issues, from consumer information to scheme guidance, official information requests and whistleblowing.
follow
/about-us/contact-us
More news and views from Ofgem
follow
/news-and-views
Ofgem orders seven suppliers to pay £17.9m in unpaid Renewables Obligations payments Ofgem has issued two suppliers with final orders and five suppliers with provisional orders, compelling them to pay £17.9 million in outstanding Renewables Obligation (RO) payments by 31 October 2021. Published: 29 October 2021 Press release
follow
/publications/ofgem-orders-seven-suppliers-pay-ps179m-unpaid-renewables-obligations-payments
Rising wholesale energy prices and implications for the regulatory framework This publication sets out the steps Ofgem is taking in order to protect the short and long term interests of consumers. Published: 29 October 2021 Press release
follow
/publications/rising-wholesale-energy-prices-and-implications-regulatory-framework
Ofgem welcomes Competition and Markets Authority (CMA) final determinations announcement Ofgem responds to Competition and Markets Authority (CMA) final determinations announcement. Published: 28 October 2021 Press release
follow
/publications/ofgem-welcomes-competition-and-markets-authority-cma-final-determinations-announcement
Statement on the Nuclear Finance Bill Ofgem"s statement on the introduction of the Nuclear Finance Bill. Published: 26 October 2021 Press release
follow
/publications/statement-nuclear-finance-bill
More news and views from Ofgem
follow
/news-and-views
Subscribe to receive our latest news and communications
follow
https://email.ofgem.gov.uk/p/1QCB-JWW/subscribe-to-our-news-and-communications
Twitter
follow
https://twitter.com/ofgem
LinkedIn
follow
https://www.linkedin.com/company/ofgem
Facebook
follow
https://www.facebook.com/ofgem
Learn more about us
follow
/about-us
Contact us
follow
/about-us/contact-us
Energy terms explained
follow
/energy-terms-explained
Log in to your scheme register
follow
/log-your-scheme-register
Master publications library
follow
/master-publications-library
Ofgem privacy policy
follow
/ofgem-privacy-policy
Search licences: Electronic Public Register
follow
https://epr.ofgem.gov.uk/Document
Subscribe to our news services
follow
https://email.ofgem.gov.uk/p/1QCB-JWW/subscribe-to-our-news-and-communications
Website accessibility
follow
/website-accessibility